Return Policy

Your satisfaction is important to us, and we want to ensure that you are completely satisfied with your purchase from Maxfab. We have established a fair and straightforward return and refund policy to provide you with peace of mind.

Returns

You have 2 business days from the date of delivery to request a return for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We kindly ask that you provide proof of purchase, such as the order number or receipt, when initiating the return process.

Return Process

To initiate a return, please contact our dedicated customer support team. They will guide you through the return process and provide you with the necessary instructions. Once we receive the returned item and verify its condition, we will promptly process your refund or exchange. Please allow 5-7 business days for the refund or exchange to be processed and reflected in your account.

Exceptions / Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned due to their nature or for hygienic reasons. Perishable goods, such as food, flowers, or plants, as well as custom products that are made to order or personalized items, are exempt from our return policy. Additionally, for safety and hygiene reasons, we cannot accept returns on personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards, as these are considered final sale items.

Color Variation

Please note that colors may appear slightly different on various devices or screens. While we strive to provide accurate product images, we cannot accept returns solely based on minor variations in color. Rest assured, the actual product will always look better than the images displayed on a computer or mobile screen.

Return Shipping

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or a defective item. However, if your return is approved, we will provide you with a prepaid shipping label or reimburse your reasonable shipping costs.

Refund Process

To request a refund, please contact our dedicated customer support team. They will guide you through the process and provide you with the necessary instructions. Once we receive the returned item and verify its condition, we will promptly process your refund. Please allow 5-7 business days for the refund to be processed and reflected in your account.

Exceptions / Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable due to their nature or for hygiene reasons. Perishable goods, such as food, flowers, or plants, as well as custom products that are made to order or personalized items, cannot be refunded. Additionally, for safety and hygiene reasons, we do not offer refunds on personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable, as these are considered final sale items.

Contact Us

If you have any questions or concerns regarding our return and refund policy, or if you need assistance with a specific item's eligibility for return, please do not hesitate to contact our friendly customer support team. We are here to help and address any concerns you may have, ensuring a smooth and satisfactory return experience.